Last updated: October 8, 2026
At EKO, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re happy to accept returns on eligible items purchased directly from ekousa.com within 30 days of delivery.
General Return Guidelines
- Eligibility: Returns are available exclusively for orders placed on ekousa.com.
- Return Window: You may return eligible items, including accessories, within 30 days of delivery.
- Replacement parts are final sale: replacement parts (battery covers, hinges, lids and rims) can't be returned or exchanged, so please check that a part fits your model before you order. If a part arrives damaged, defective or incorrect, contact us as described below.
- Condition: Items must be in new or unused condition, with all original packaging, inserts, and accessories included.
Return Shipping Costs
- If your item arrives damaged, defective or incorrect, we’ll cover the return shipping cost once we have verified the issue from the photos or video you send us.
- If the return is due to reasons not related to the product itself (e.g., you changed your mind or ordered the wrong size/model), you will be responsible for the return shipping.
What to Expect After You Return
- Once we receive your returned item, our team will inspect it.
- If the return meets our criteria, a refund will be issued to your original payment method.
- Refunds may take up to 10 business days to appear, depending on your financial institution.
Exceptions & Fees
- We do not charge a restocking fee.
- Items that are used, damaged due to misuse, or missing parts may not be eligible for a full refund.
Received the Wrong or Damaged Item?
We’re here to help. If your item arrives defective, incorrect, or incomplete, please contact us immediately.
To speed up the process, email us at support@ekonorthamerica.com with:
- Your order number
- Your contact information
- Photos or a video of the issue (if applicable)
Questions about a product after purchase? Contact after-sales support at support@ekonorthamerica.com.
If you have any questions about your return or need help identifying the right product or part, feel free to reach out — our support team is happy to assist!