Return Policy
Our Hassle-Free Return Policy
At EKO, we want you to love your purchase! If for any reason you're not completely satisfied, we’re happy to accept returns on items purchased directly from ekousa.com within 30 days of receipt.
Here’s how it works:
- Eligibility: Returns are available exclusively for purchases made directly on ekousa.com.
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Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a valid warranty claim, shipping damage, or a defective product.
- Condition of Return: Returned items must be in new or unused condition with all original inserts and accessories included.
What to Expect After You Return:
- Once we receive your returned item, our team will carefully inspect it.
- If it meets the return criteria, we’ll process your refund to your original payment method.
- Refunds may take up to 10 business days to appear, depending on your financial institution.
Exceptions & Fees:
- Returns for reasons other than warranty claims, damage during shipping, or defective items may incur shipping, handling, restocking, or restoration fees.
Received the Wrong or Damaged Item?
We’re here to help! If your item arrives defective, incorrect, or incomplete, please contact us right away so we can make it right. To speed up the process, email us at [email address] with:
- Your order number
- Your contact information
- Photos showing the issue (if applicable)
Our goal is to ensure your experience with EKO is smooth and worry-free. If you have any questions about your return or exchange, don’t hesitate to reach out. We’re here to help!